Hey Everybody, I thought I’d wait till the dust started to settle on the holiday season and send out some thoughts about 2011 and look forward to 2012.

First, a big thank you to everybody in the company for 2011, it was a record year for the company and we are so excited we can’t see straight about the future. I know a massive amount of hard work and passion went into the results for the year so I wanted to say “Thank You” to the entire company!!

On 2012, I thought I’d share some thoughts that one of my very smart and very successful mentors shared with me a long time ago about life and business. These basic thoughts are how Joe and I operate the company and are the cornerstone of our company culture.

Hopefully the ideas can help bring additional success to all.

Family First – for most of us our family and loved ones are why we do this, they are why we get up in the morning and go do what we do, time with them is the most precious thing we have.

Have FUN – Have fun every day doing what you do. If you enjoy what you are doing, it pretty rapidly ceases to be work, it’s pretty cool to do something every day that you are having fun at ! A lot of people go thru life without every having that opportunity.

Be Nice to People – It’s a basic fact, People are nice to people who are nice to them, we are in the service business, people buy from people they like !

Be Passionate and Enthusiastic – Both are absolutely infectious, My successful mentor above used to tell me he put his positive attitude on every day first thing in the morning like his clothes, If you ever asked him how he was doing his answer was always “Fantastic! Best day of my life”!” Be passionate and enthusiastic about what you do and success will certainly follow.

Change is our Friend – It’s another fact, everything changes. No matter what you think is the status quo, it is in fact, going to change and increasingly rapidly. The people that can assimilate and appreciate, and perhaps even lead change, are the ones who are successful, the ones who hate change end up working in jobs they wish they didn’t have.

Do what you say you are going to Do – Business (and are competitors) are full of people that say “yea, I can handle that” and then drop the ball or don’t follow through. Nothing is worse in business than relying on somebody to get something done and then having it not happen, most especially in the service environment. Do what you say you are going to do every time !! Success will follow !

Thanks again to everybody and here’s to a fantastic 2012!!!!!

BK